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Frequently Asked Questions

We recommend that you create an account, as it allows us to provide you with full services. However, we also offer guest (no registration) ordering services.

Payment can be made with credit card and PayPal.

Foreign customers will use EMS for shipping.

For regular in-stock items, we typically arrange shipping and notify within approximately 3 days. However, for pre-order items, the lead time will be longer, depending on the manufacturer's estimated shipping date (which may also be subject to delays, so your patience is appreciated).

For inquiries regarding product returns and exchanges, please feel free to email us at info@mivi.com.tw.

We will respond to you promptly on the same day.